CloudHouse Games ("we," "our," or "us") respects the privacy of our players and online visitors and recognizes the importance of providing a secure environment for them. This Privacy Policy explains how we collect, store, and use the information you provide us. By using our website, www.cloudhousegames.com (the "Website"), and any of our services, you acknowledge the terms of this Privacy Policy. If you object to anything described in this Privacy Policy, please do not use our Website or services. This Privacy Policy may change from time to time, so please check back periodically to ensure that you are aware of any changes. If we make a material change to this Privacy Policy, we will notify you by posting the change on our Website or in this Privacy Policy.

 

1. Information We Collect and How We Use It

We may collect and process the following types of information:

 

a. Personal Information

When you interact with our Website, you may voluntarily provide us with personal information, including but not limited to:

• Name

• Email address

• Mailing address

• Phone number

• Account login details (if applicable)

We collect this information when you:

• Sign up for newsletters or email updates

• Participate in community discussions, forums, or surveys

• Contact customer service or technical support

• Apply for job opportunities or partnerships

• Engage with us on social media

We use this information to:

• Provide, operate, and maintain our Website and services

• Respond to inquiries and customer service requests

• Send promotional emails, newsletters, or marketing materials (you can opt out at any time)

• Improve website functionality and user experience

• Comply with legal obligations and enforce our policies

 

b. Non-Personal Information

We automatically collect certain information when you visit our Website, such as:

• IP address

• Browser type and version

• Operating system

• Referring website

• Pages visited on our Website

• Date and time of access

• General usage data

We use this information to:

• Analyze trends and measure Website traffic

• Improve Website performance and user experience

• Ensure security and prevent fraud

 

c. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and improve our services. You can manage cookie preferences through your browser settings.

 

2. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information in the following circumstances:

• With Service Providers: We may share information with third-party vendors who assist with website hosting, analytics, customer service, or email communications. These vendors use your information to execute, deliver, and/or occasionally improve the services they provide. We do not share personal information with vendors to use for their own direct marketing purposes or any other purpose beyond the scope of our services.

• Legal Compliance: If required by law, we may disclose information in response to legal requests or to protect our rights, privacy, safety, or property. We may also disclose your information to investigate or prevent fraud, abuse, or security threats.

• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity. In such transactions, customer information, including personal information, is generally one of the business assets transferred.

 

3. Community and User-Generated Content

CloudHouse Games encourages community engagement, including forums, social media discussions, and user-generated content. Please be aware that:

• Any content you post in public areas of our Website, forums, or social media channels may be visible to others.

• We may moderate content to ensure a safe and respectful environment, but we do not guarantee the removal of inappropriate content.

• If you choose to share personal information in public areas, you do so at your own risk.

• Users who engage in inappropriate, harmful, or unlawful behavior in community spaces may have their accounts suspended or terminated.

 

4. Parental Controls and Family-Friendly Gaming

As a family-friendly game development company, we prioritize creating a safe environment for players of all ages. We encourage parents and guardians to:

• Monitor their children’s interactions on our Website and community platforms.

• Utilize parental controls provided by their devices and third-party services.

• Contact us if they believe their child has provided personal information without consent, and we will take steps to remove it.

 

5. Your Choices and Rights

You have the following rights regarding your personal information:

• Access & Correction: You may request access to or correction of your personal data. If you are concerned with the way we are using your personal information or would like to correct or request that we delete such personal information, you can send your request to us using the contact details below.

• Opt-Out: You can opt out of receiving promotional emails by following the unsubscribe instructions in the email. If you opt out, you may still receive service-related messages.

• Cookie Preferences: You can manage cookie settings through your browser. Disabling cookies may affect the functionality of certain features on our Website.

 

6. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. We take steps to ensure that the personal information collected is protected from misuse and alteration.

 

7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. Please review their privacy policies before providing any personal information.

 

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Website after changes are made constitutes acceptance of the revised policy.

 

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@cloudhousegames.com
Website: www.cloudhousegames.com

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Effective Date: March 1, 2025